Welcome to Hangama. By accessing or using our food delivery platform, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. Service Overview
Hangama is a Hyderabad-based food delivery platform that connects customers with local restaurants. Our services include browsing restaurant menus, placing orders, and tracking deliveries in real-time. We operate exclusively within Hyderabad to ensure fast, reliable, and high-quality service.
2. User Responsibilities
By using Hangama, you agree to provide accurate and complete information, including your contact details and delivery address. You are responsible for any activity conducted through your account and must not use the platform for unlawful purposes.
3. Orders and Payments
All orders are subject to acceptance by Hangama and the respective restaurant. Payment must be completed through our authorized payment methods. Prices, menu items, and availability are subject to change without prior notice.
4. Delivery and Service Limitations
Hangama aims to deliver orders in a timely manner. However, delivery times are estimates and not guaranteed. Delays may occur due to traffic, weather, or restaurant preparation times. Our services are available only within Hyderabad.
5. Refunds and Cancellations
Refunds and order cancellations are handled according to Hangama’s refund policy. We reserve the right to refuse refunds or cancellations in cases of misuse or violations of these terms.
6. Intellectual Property
All content, logos, designs, and software on Hangama are the intellectual property of Hangama or its partners. Unauthorized use or reproduction of any content is prohibited.
7. Limitation of Liability
Hangama is not liable for any indirect, incidental, or consequential damages arising from the use of our platform, including but not limited to food quality, delivery delays, or technical issues.
8. Privacy
We respect your privacy and handle your personal information according to our Privacy Policy. By using Hangama, you consent to the collection and use of your data as described therein.
9. Governing Law
These terms and conditions are governed by the laws of India. Any disputes arising from the use of Hangama will be subject to the jurisdiction of courts in Hyderabad.
10. Changes to Terms
Hangama reserves the right to update or modify these terms at any time. Users will be notified of major changes, and continued use of the platform constitutes acceptance of the updated terms.
Owner and Contact: Mancha Guravaiah, Hangama, Hyderabad.